SEATRAILS TERMS AND CONDITIONS

                                                Seatrails Terms and Conditions

Our Ethos

We abide by “leave no trace”, respecting nature, landowners and the environment. We appreciate and love the natural and marine environment and would like you to do the same while out with us. We want you to be safe and happy on your tour and that is our priority.

Health

Please inform your guide of any medical conditions or health concerns you may have at the time of booking. This is in your best interests. Some of our trails require a reasonable level of fitness.

Please be aware that you are walking/hiking/horse riding at your own risk. You will be asked to sign an indemnity form which is a requirement of the stables we use to offer our ‘Heritage on Horseback Experience’.

Please listen to and follow your guides recommendations while on any trails or experiences, it is for your safety and benefit.

Covid

We abide by all HSE Guidelines and government advice. We have successfully completed a Fáilte Ireland Safety Charter. You may be asked to answer a number of questions and we require your contact details prior to arrival-We will require a contact name and phone number as a representative for your group for contact tracing purposes. When on a tour,  you will be expected to keep a 1.5-2 metre distance from other individuals or small groups on your tour. You will not be permitted to do a tour if you are displaying symptoms of Covid.

Children

It is lovely to have your children out but please be responsible for them while outdoors and by coastal areas or around livestock. A child is considered less than 16 years of age in Ireland. It is advised not to bring children under 4 years as suitability depends on the trail location, duration and weather conditions. If children are coming along, please dress them appropriately for the outdoors. You must inform us if you want to bring your children, as there is a charge. See prices on the website at the bottom of the trail page. For horse riding, minimum age requirement is 8 years.

Weather, Equipment and cancellations

Our weather In Ireland changes frequently. Coastal and mountainous conditions can change quickly too. We strongly recommend you wear hiking boots and wear wind and waterproof clothing. We rarely cancel and go in all weathers so it is up to you to bring the right clothing. Some of the sites we take you to are up on heights so bring wind and waterproof jacket and trousers for those, a hat for wind and cold, and bring sunscreen too, you can get burnt even in the wind/ haze!

*If you like to use hiking poles, bring them for mountain trails. They always help on uneven ground, especially if you have knee/ankle or hip concerns.

Benbulben Mountain

If the weather forecast for this Mountain is not looking favourable the day before your hike,  a decision will be made by the guide the night before and you will be informed at that stage.  You will have the option to-

1. choose another trail of the same value and this can be done on the same date you booked for Benbulben or

2. choose another date that suits you and us within the main season (up to end of October of said year).

Please note, there is no refund if weather hampers ascent up Benbulben, as another trail is offered to you on the day. If you decline this offer, your guide will try to arrange another date for Benbulben within the said year and up to October 2021, however, a minimum number of 4 persons is needed for Benbulben at any time of the year.

Parking

If you are meeting your guide at a particular location, please pay attention to the directions and instructions provided by your guide. Please park with respect to the width of the road, to pedestrians, and to residents living nearby. Please do not park on front of farm/house gates. Farmers need to get in and out of their fields and this happens at any time of the day!

Dogs

It is not permitted to bring your dog/s even on leads.

Customised Tours

These tours suit private groups who have a special interest and require an expert guide. You will need your own transport for this type of tour and your guide will meet you at a suitable meeting place.

A Half day Customised Tour (up to 3 hrs) is €150.00 euros (pending numbers). A Full day Customised Tour (up to 5 hrs) ranges from €250.00 to  €300.00 euros (pending numbers).

These tours must be booked and paid for well in advance.

Horse Riding /Heritage on Horseback Trail

If you are doing any of the ’heritage on horseback’ rides, you will be required to provide your height and weight details (which is for the appropriate allocation of your horse), your gender, and your children’s heights plus their ages at the time of booking/initial enquiry. This information is provided to the stables only and is kept private. You will also be required to sign an indemnity form online for the stables prior to arrival and each adult and child must be signed for.  Our Minimum age for children for ‘Heritage on Horseback’ is 8 years.

Weight restriction

The stables we use have a weight restriction of 100 kgs/220lbs. You will not be permitted to ride if over this weight and it is imperative that you tell us your weight prior to us making a booking with the stables.

Riding Ability/Level

It is in your own best interests and responsibility to tell us and the riding guide at the stables honestly, your level of riding experience.  It is advised that you always listen to your riding instructor.

Your Seatrails guide is there to introduce you to the stable yard and staff, deliver information on the area while out riding with you. It is not the responsibility of the Seatrails guide to help or assist you with the riding. Any decisions made during the ride in relation to route or horse/pony/rider behaviour will be made by the riding guide. You will not be asked to do anything you are not comfortable with. Every effort will be made to ensure your enjoyment and safety. However, in the event of an accident occurring while out riding, you must seek advice and help from your riding guide and the stables. i.e. You must address your concerns with the riding stables if a situation arises.

Photos/Videos

On all the trails, customised tours and walking holidays that we offer, we love to take photos and videos of you out enjoying yourselves in stunning scenic areas. We always ask in advance if you are happy to allow us to post on our social media channels and on our website afterwards, from time to time. If you do not wish for us to use them on social media or for marketing purposes, then you must inform us at the time of booking. You will also be offered photos/videos after you have done a trail/tour or holiday with us, some of which will be sent to you for personal use only. However please be aware that;

  1. If you choose to use an image/video (for personal use) that has been provided to you by Seatrails, that image/video is protected under Copyright Law and accreditation is necessary. i.e. tag the image/video as Seatrails on your own social media.
  2. It is strictly prohibited to use a Seatrails image/video for commercial/advertising/marketing purposes.
  3. It is not permitted for anyone to use a Seatrails Image or Video without seeking permission first. That permission must be sought in writing to Auriel Robinson, owner and Manager of Seatrails.

Pricing and Minimum Number

All of our prices are on the dropdown menu on the home page. All prices are also marked at the bottom of every trail page for adults and children and are priced per person. All trails are listed for Voucher purchase. Our minimum number is 2 persons for any tour but you can buy a voucher for one person where they will join another tour.  If you are travelling solo, you will be required to pay for two persons.

Payment Options

  1. You can book a tour by hitting the Book Now or Enquire now button on each trail page or email us to info@seatrails.ie
  2. Once we receive this, we will provide further info and then invoice you using Stripe or you will be given the option to do an online transfer into our bank account. There is a 3.5 % fee attached if you pay using Stripe.
  3. Cheques may be accepted pending circumstances.
  4. If you are booking an event on the website or paying for a Voucher, you pay with card using Stripe.
  5. We will accept a  25% deposit payment during 2021( due to pandemic) at the time of booking but FULL payment must be completed no later than 4 weeks in advance of your tour. Your tour is not confirmed until payment is received. Booking in advance (as long as possible) is recommended particularly for a horse riding experience.

Cancellations and Refunds

For all trails, tours or a walking holiday you have booked with us, if you cancel your tour, we will keep your credit for another tour on a different date that suits you (and pending our availability) within the said year and up to but not later than October 2021. There is no refund.

Vouchers are non refundable. Deposits are non refundable.

In the event of an unforeseen emergency associated with your guide, we must cancel your trail or tour but you will be fully refunded.

 

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