SEATRAILS TERMS AND CONDITIONS

                                                Seatrails Terms and Conditions

Our Ethos

We abide by “leave no trace”, respecting nature, landowners and the environment. We appreciate and love the natural and marine environment and would like you to do the same while out with us. We want you to be safe and happy on your tour and that is our priority.

Health

Please inform your guide of any medical conditions or health concerns you may have at the time of booking. This is in your best interests. Some of our trails require a reasonable level of fitness.

Please be aware that you are walking/hiking/horse riding at your own risk. You will be asked to sign an indemnity form which is a requirement of the stables we use to offer our ‘Heritage on Horseback Experience’.

Please listen to and follow your guides recommendations while on any trails or experiences, it is for your safety and benefit.

Covid

We are abiding my all HSE Giudelines on our tours. We have successfully completed a Fáilte Ireland Safety Charter. You will be expected to keep a 1.5-2 metre distance from other individuals or small groups on your tour. We will require a contact name and phone number as a representative for your group for contact tracing purposes.

Children

It is lovely to have your children out but please be responsible for them while outdoors and by coastal areas or around livestock. A child is considered less than 16 years of age in Ireland. It is advised not to bring children under 4 years as suitability depends on the trail location, duration and weather conditions. If children are coming along, please dress them appropriately for the outdoors. You must inform us if you want to bring your children, as there is a charge. See prices on the website at the bottom of the trail page.

Weather, Equipment and cancellations

Our weather In Ireland changes frequently. Coastal and mountainous conditions can change quickly too. If you have the right gear, you will be fine. We rarely cancel and go in all weathers. April to October is the best time to visit but you can book in the off season too! It is strongly advised that you wear/bring the appropriate footwear (hiking boots) and outdoor clothing on your holiday to Ireland for our tours. Some of the sites we take you to are up on heights so bring a hat. Bring sunscreen too, you can get burnt even in the wind/ haze.

If you like to use hiking poles, bring them. They always help on uneven ground, especially if you have knee/ankle or hip concerns.

Benbulben Mountain

If the weather forecast for this Mountain is not looking favorable the day before your hike,  a decision will be made by the guide that evening and you will be informed.  You will have the option to

1. choose another trail of the same value and this can be done on the same date you booked for Benbulben or

2. choose another date that suits you and us within the main season (April to October). There is NO REFUND. Minimum number for Benbulben is 4 persons.

Parking

If you are meeting your guide at a particular location, please pay attention to the directions and instructions provided by your guide. Please park with respect to the width of the road, to pedestrians, and to residents living nearby. Please do not park on front of farm/house gates. Farmers need to get in and out of their fields and this happens at any time of the day!

Dogs

It is not permitted to bring your dog/s even on leads.

Customised Tours

These tours suit private groups who have a special interest and require an expert guide. You will need your own transport for this type of tour and your guide will meet you at a suitable meeting place.

A Half day Customised Tour (up to 3 hrs) is €150.00 euros (pending numbers). A Full day Customised Tour (up to 5 hrs) is €300.00 euros (pending numbers).

These tours must be booked and paid for well in advance (at least 4 weeks).

Horse Riding /Heritage on Horseback Trail

If you are doing any of the ’heritage on horseback’ rides, you will be required to provide your height and weight details (which is for the appropriate allocation of your horse), your gender, and your children’s heights plus their ages at the time of booking/initial enquiry. This information is provided to the stables only and is kept private. At the stables, you will be required to sign an indemnity form for yourself and each of your group must sign individually as well. You also must sign for each of your children. Our Minimum age for children for ‘Heritage on Horseback’ is 8 years. The stables we use have a weight restriction of 100 kgs/220lbs.

Riding Ability/Level

It is in your own best interests and responsibility to tell us and the riding guide at the stables honestly, your level of riding experience.  It is advised that you always listen to your riding instructor.

Your Seatrails guide is there to introduce you to the stable yard and staff, deliver information on the area while out riding with you. It is not the responsibility of the Seatrails guide to help or assist you with the riding. Any decisions made during the ride in relation to route or horse/pony/rider behaviour will be made by the riding guide. You will not be asked to do anything you are not comfortable with. Every effort will be made to ensure your enjoyment and safety. However, in the event of an accident occurring while out riding, you must seek advice and help from your riding guide and the stables. i.e. You must address your concerns with the riding stables if a situation arises.

Photos/Videos

On all the trails, customised tours and walking holidays that we offer, we love to take photos and videos of you out enjoying yourselves in stunning scenic areas. We always ask in advance if you are happy to allow us to post on our social media channels and on our website afterwards, from time to time.

You will be required to tick a box that permits us to do this and to use them for marketing purposes at the time of booking. If you do not wish for us to use them, then you must tick the box ‘No’ and state it clearly on the day that you meet us.

You will also be offered photos/videos after you have done a trail/tour or holiday with us, some of which will be sent to you for personal use only. However please be aware that;

  1. If you choose to use an image/video (for personal use) that has been provided to you by Seatrails, that image/video is protected under Copyright Law and accreditation is necessary. i.e. tag the image/video as Seatrails on your own social media.
  2. It is strictly prohibited to use a Seatrails image/video for your own commercial/advertising purposes.
  3. It is also not permitted for a anyone to use a Seatrails Image or Video without seeking permission first. That permission must be sought in writing to Auriel Robinson, owner and Manager of Seatrails.

Pricing and Minimum Number

All prices are marked on each trail page for adults and children and are priced per person. Our minimum number is 2 persons for any tour. A surcharge may be added if you are only two persons. If you are travelling solo, you will be required to pay for two.

Transport

You will need your own transport to get to the start points of the trails or your guide will agree to meet you at a particular point that is easy to find and then you can follow them in your vehicle to the start point.

Payment Options

  1. Email us, we will invoice you and you then arrange a bank transfer
  2. Email us, we will invoice you using Paypal where you pay with a card (*additional fees)
  3. You can post a cheque if it is early booking
  4. If you are booking an event on the website, you pay with card.

Payment is required at the time of booking and acts as your confirmation.

Cancellations and Refunds

For all trails, tours or walking holiday, there is no refund if you cancel within 14 days of the trail date.

In the event of an unforeseen emergency associated with your guide,  we must cancel your trail or tour but you will be fully refunded.

If you wish to change your date of tour and it is within the 30 days of the trail date,  we will try to facilitate you on another date within that year (up to end Oct) but there is no refund.

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