Frequently Asked Questions
WHAT ABOUT COVID?
We at Seatrails will take every precaution necessary throughout our tours and experiences however, we cannot guarantee there isn’t a risk. After you have booked and confirmed your tour with us, you will be sent an online Covid related Questionaire /contact tracing form. We need every persons email address to send this form to. If you have children, you will need to add their information also but they do not require email addresses. On the day of the tour, you are required to bring hand sanitiser with you and sanitise before and after a tour or experience and you are expected to adhere to HSE regulations. You should not need to touch another person on a tour or experience and 1.5-2 metres distance is required between you and another person if they are not part of the same household or family group. In the case of an accident, your guide may have to intervene but will have gloves and mask and will call for medical help if necessary.
There is a complete price list on the Home dropdown menu on our website. Prices are also visible on each trail page at the middle (horse riding) or bottom of the page.
Each trail is differently priced
HOW LONG ARE THE WALKING TOURS?
At the end of each trail description on our website, you will find the duration. None of our walking tours exceed 4 hours. If you want to do a customised tour however, we time that differently. A half day is up to 3 hrs and a full day is 5/5.5 hrs
AM I ABLE FOR THE TERRAIN/DURATION?
This depends on you. You know your own fitness level. The more you tell us at the time of booking, the easier it is for us to gauge your ability. If you have health concerns, you should tell us from the start, and we can advise you accordingly. Your information will be kept private. Our trails vary in level and this is stated in the ‘legend’ on each trail page.
ARE THE WALKING OR HORSE RIDING TOURS SUITABLE FOR CHILDREN?
Absolutely, but there is an age restriction for horse riding (not under 8 yrs) and an age restriction on some of the walking trails/tours (normally not under 6 yrs but please enquire independently, we do make exceptions). The trails our educational. If you child is used to the outdoors and enjoys nature and like learning, then they should love it.
DO I NEED PREVIOUS HORSE-RIDING EXPERIENCE TO DO ANY OF THE HERITAGE ON HORSEBACK TRAILS?
It is ok if you do not have much riding experience for the shorter rides. The 1.5 hr is for those who have some experience and are comfortable with a trot or even canter but if you cannot canter, do not worry.
The heritage on horseback trails are not suitable for children of under 8 yrs. The reason for this is that we want you to enjoy your ride fully and not have to be worrying about anything and if you have very small children out, the ride will be a lot slower and you will not be able to concentrate on the information you are given and your surrounding natural and coastal environment.
WHAT DO I NEED TO KNOW ABOUT THE HORSE-RIDING?
Each Heritage on Horseback experience has a different duration and requires different levels of ability. On the heritage and horseback page, you will find the duration options. We have a 1.5 hr, a 2 hr and a 4/5 hr ride. For the 1.5 hr ride, it’s ok if you do not have prior experience but better for you if you can trot and/or feel comfortable on a horses back at least. For the 2 hr, you need plenty of experience and be able to canter. For the 4 or 5 hr, you need to be very experienced and a confident rider and be able to canter and be in the saddle for a long period of time.
We use an AIRE approved stables in Co. Sligo to offer this experience. We abide by their rules when at the stables and on horseback. The stables have a weight restriction of 100 kgs/ 220lbs or 16 stone. They will not accept over that weight. At the time of booking your experience with us, you must provide us with each individuals level/ability, weight, height, gender of every rider, and ages of your children. If you do not supply us with this at the start, we cannot continue with the booking.
Once your have booked and paid for your experience, you will be required to sign an indemnity form prior to your arrival at the stables. A link to this form will be sent to you once you have confirmed your booking by payment to us. Your information and signature will go directly to the stables. Seatrails accepts NO responsibility for the horse riding activity, for the time you spend in the stable yard or afterwards in the stable yard. You are acting and riding at your own risk.
DO YOU RIDE IN THE RAIN?
Yes, we ride in all weathers.
CAN I BRING MY DOG?
No, it is not permitted for a customer to bring their dog, sorry.
WHAT IF I WANT TO DO THE STRANDHILL HERITAGE TRAIL THAT INCLUDES SHELLFISH?
The minimum number for this experience that includes shellfish is 6. This is a specifically designed walk that includes a small shellfish dish for each person. If someone doesn’t want shellfish, they can declare that prior to the tour date but the price for the experience will remain the same. The minimum number for this experience is 6.
HOW MUCH ARE THE WALKING TOURS AND CUSTOMISED TOURS?
This depends on what trail you choose. All prices are listed at the bottom of each trail page and there is a price list on the first drop down menu on the home page.
If you are solo, you can still do a tour/s but you will need to pay for two as that is our minimum number for most tours bar Benbuben Mountain (min no. 4)
Please note, if you want one-on-one and a private customised tour with your archaeologist guide to specific archaeological/historic sites, these are priced differently. A half day customised tour is 150.00 euros, a full day is 300.00 euros. See here for more info on these as this rate depends on numbers.
WHAT DO YOU DO IF THE WEATHER IS BAD OR NOT LOOKING GOOD?
We rarely cancel our trails. Usually, the only trail we have concerns with is Benbulben Mountain Trail and the decision to hike there if it looks in any way doubtful will be made the night before or that morning.
In Ireland, if you have the right gear/equipment, you will be fine. Expect rain but it doesn’t rain all the time here either. We have some fantastic weather in Ireland, mostly from April through to October but it changes frequently. It rarely drops below 4 degrees in winter. It rarely exceeds 30 degrees in summer! Sometimes, misty day are really Irish, and this can be refreshing. The best months are May, June, July, August and September.
Please see our terms and conditions regarding weather and cancellation.
CAN I PAY ON THE DAY?
No, we only take payments as much in advance as possible. For 2021, given Covid situation, we will take a 25% non refundable deposit initially and then full payment must be made 4 weeks in advance of the tour date. There is no refund if you cancel your tour within 14 days of the tour date.
CAN I GET A REFUND IF I NEED TO CANCEL?
Only if you provide us with enough notice (has to be no less than 14 days before the tour date) and you have a legitimate reason for cancelling. Please see our terms and conditions.
I DO NOT HAVE MY OWN TRANSPORT. WHAT DO I DO?
We will recommend transport options to you but you will have to organise and pay for it yourself. If you have no car, you meet us at a chosen meeting point.
I AM ON MY OWN OR WE ARE ONLY TWO/THREE PEOPLE, CAN WE STILL DO A TOUR OR TRAIL?
Yes! If you are travelling solo, you will be asked to pay a surcharge in addition to the per person price. This normally equates to the equivalent of 2 persons which is our minimum number for most tours we offer. We try our best to facilitate everyone. If you are 2,3 or 4 persons only, you can still do the tours.
HOW DO I JOIN AN EVENT?
Go to our calendar of events page on the website, click on the event that interests you and you will get all info you need. Then book onto it.